Support
We’re here to help. Send us an email, or grab time with the team directly. The more detail you give us, the faster we can sort it out.
Schedule a call
Prefer to talk it through? Book a time and walk us through what you’re seeing, live. Screen shares welcome, we’ll dig in with you on the spot.
What to include
- The email address on your Frosty account, and your workspace name.
- What you were trying to do.
- What happened instead, and any error message you saw.
- The steps to reproduce it, if you can.
- Screenshots, when they help.
Found a bug or want a feature?
The fastest path is right inside the app: flag any Frosty reply and tell it what went wrong or what you’d like, and it logs the request straight to our build queue. You can also email us at any time.
Billing and account
For billing, plan, or account questions, email support@heyfrosty.ai from the address on your account so we can verify it’s you.